Transparent and comprehensive pricing
Everything you get, clearly listed
Try WhatCX for free. No credit card. Just free subscription.
₹0 /unlimited
Kickstart
WhatCX's free plan provides you the tools to start using WhatsApp marketing without subscription fee.
- 3 users and 1 team
- 2000 contacts management
- 1 business bot
- 3 Forms
- 1 QR code & 1 widget
- 1 API integration
Most Popular
₹3,850 /month
Velocity
Best suited for startup’s and SME businesses who want to start exploring the possibilities on WhatsApp.
- 6 users and 2 teams
- 20,000 contacts management
- 10 custom fields and 10 chat labels
- 1 business bot
- 10 tags
- 3 Forms
- 1 QR code and 1 widget
- API integration
₹7,500 /month
Acceleration
Most purchased plan by tech-enabled SMEs and Startup’s alike to expand their reach on WhatsApp
- 15 Users, 3 Teams
- 1,00,000 contacts management
- 20 custom fields and 20 chat labels
- 5 marketing bots and 5 business bots
- 20 Tags
- 20 Forms
- 15 QR codes and 10 widgets
- API Integrations
Starts from
₹Scale
Customise your plan according to your use case and get the best solution suited for your business requirements.
- Add Users
- Teams
- Contacts
- Marketing Bots
- Business Bots
- QR Codes
- Widgets
- Forms and more
- Custom workflow
Customized Plans for over 50 users and above 300,000 contacts are available upon request.
Conversational charges
First 1000 conversations per month are free. Conversation charges are paid through the Wallet within the WhatCX system or can be loaded in your account in bulk after a bank transfer. Please connect with us at account [email protected] if you need to bulk load your WhatCX Wallet.
>100K conversations per month
We are integrated with all of these API providers. Select yours.
WhatsApp Cloud API by Meta (Preferred)
Premium WA Cloud API from 360Dialog, Germany
Gupshup Business API – Enterprise
Airtel IQ
Modules & Features offered by Plan
| Modules | Velocity | Acceleration | Scale |
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| Automation Management |  |
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| Marketing Automation | 0 | 5 | 5+ |
| Business Automation | 1 | 5 | 5+ |
| Forms | 3 | 20 | 20+ |
| Platform Management | |
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| WhatCX Web App Access |
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| WhatCX Mobile Apps for iOS & Android |
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| User Management, Working Hours, Holidays | 3 | 6 | 15 |
| Team Management | 1 team | 3 teams | 5 teams |
| Custom Roles & Permissions |
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| Wallet Management & Payments |
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| Office Hours Management & Notice |
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| Contact Management | |
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| Contact Management |
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| Contact Limit | 20,000 | 75,000 | 75,000+ |
| Contact Management |
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| Contact Notes & History |
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| Preferred Agent Relationship Management |
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| Contact Custom Fields |
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| Import / Export Contacts |
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| Manage Contacts via API |
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| Dynamic Filters & Lists |
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| Conversation Management | |
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| Conversations |
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| Multi Agent Collaborative Chat |
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| Pinned Chats, Chat Label Management |
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| Whatsy Auto-responder and Routing |
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| Agent Feedback Collection |
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| Team Chat View |
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| Broadcast Management | |
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| Instant Broadcasts | Full | Full | Full |
| Scheduled Broadcasts |
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| Template Management |
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| Template Integration Code |
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| Enquiry Capture for Broadcast | Basic | Basic | Basic |
| QR Code & Widgets Management | |
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| Module Access |
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| QR Code & Widget Limit | 15 | 40 | 40+ |
| Widget Limit | 15 | 40 | 40+ |
| QR Code Generation |
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| Misc. Features | |
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| Link Shortening & Click Tracking |
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| Automatic QR Code |
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| Last agent assignment |
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| Integration Key Management | 10 keys | 20 keys | 20+ keys |
| Wordpress Integration Plugin |
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Service Packages
Choose the services you will need to get your solution up and running.
Free onboarding
DIY style self-onboarding
Free
Only applicable for WA Cloud API by Meta
- We’ll share a detailed guide on how to activate the WhatsApp Cloud API.
- We’ll require the Cloud API Keys & Token to activate the WhatCX Account.
- Requires high technical knowledge and comfort with command line terminal to be able to integrate.
- Best suited for technical professionals who know what they are doing.
- One training session of the WhatCX platform will be provided for customers opting for the Free Onboarding.
Basic
Takes about 1-7 day
₹30,000
One-time payment
-
Share your DPIIT Certificate/ MSME Udyog Aadhar Certificate to receive ₹
20,000 credits in conversational charges - Assistance in gathering Onboarding requirements for WA Cloud API
- Assessment of all assets & requirements & submission of documentation to Meta
- Virtual call to complete WA Cloud API setup & Setup of payment method for WA Cloud API
- Handing over of the API keys to customer for safekeeping & training session on how to use WhatsApp Manager and associated tools.
- Recording of onboarding sessions to be made available for 120 days
- Integrate WhatCX and the Cloud API and one training session of the WhatCX platform
Standard
Takes about 10 days
₹1,25,000
One-time payments
- In Pre-onboarding, assessment of all assets & requirements for WABA, discussion & finalization of Use Cases.
- In pre-onboarding, Rollout & training plan and also get content development consultation.
- In Onboarding, procurement of API from vendor of choice and virtual Calls to complete the onboarding process.
- In onboarding, Training Sessions, upto 50 Participants and setup of finalized use cases on the platform with Green Tick Evaluation & Submission.
- In Post Onboarding, weekly calls to identify Customer adoption opportunities and Quarterly review call.
- Setup of WhatsApp Group for 1-month Active Support, on call priority support for 6 months.
- Additionally in post onboarding, you get optional quarterly retraining session.
If you have any questions, please read through these common queries. For all other queries, we would love to connect with you on WhatsApp.
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How can WhatCX help my business?
WhatsApp is a widely-used communication platform. Probably, all your customers are already using it. But managing customer relationships on WhatsApp is not as easy as it sounds, that’s where WhatCX comes in. It helps you put your entire team on one WhatsApp number (using the official WhatsApp Cloud API), helps you apply for a verified green tick for your business WhatsApp account, and integrates smoothly with your existing systems. In fact, you get a lot more than this! For more details, you can call us at +919871069987
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Is integrating WhatsApp Cloud API a complex process?
The team at WhatCX does it for you. You don’t have to worry about the WhatsApp Cloud API process. We need just a few details from you. You will get all the features in place without any hassles.
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Can I use my existing WhatsApp number?
Yes, you can use your number. The only requirement is that you have to delete your account before onboarding with WhatCX. Your existing number will be officially marked as a Whatsapp Cloud API number after we connect it with WhatCX.
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What additional services does WhatCX provide?
With WhatCX, you get a fully managed service. Meaning you’ll not have to worry about setting up your WhatsApp Business, figure out length submissions to WhatsApp, etc. Here are the optional services you can get with WhatsApp.
1. Onboarding & Verification for Whatsapp Cloud API.
2. Green Tick Verification Service (this is an optional service, please connect with us to know more).
3. Template & Content Strategy Service.
4.Team Training Sessions - WhatsApp best practises and using WhatCX effectively For more details, please can call us on +919871069987. -
How can I add funds to my Wallet?
You can easily add credit to your wallet from our Billing Dashboard using credit/debit card, check, DD or online fund transfer. Once you add funds you can start broadcasting and using WhatCX.
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Why do I need to maintain Wallet balance?
Wallet funds are required for the messages to be delivered on WhatsApp. These charges are pre-determined, are based on WhatsApp fees and are billed on actuals at the time of sending messages. To know more about Whatsapp conversation and messaging charges, please click here.
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How many languages are available?
WhatCX offers vernacular support and messages to your customers can be sent in many popular Indian languages. But right now the user interface is available only in English.
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Can multiple employees collaborate on one WhatsApp chat?
Yes, definitely. The chat can be assigned to single or multiple agents/employees, or once assigned the agent can add other agents to the chat as well.
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What are template messages?
These are the specific message formats that have preset text and variables, used by businesses to send out messages to existing customers or new customers. These include feedback messages or customer care messages. These must be approved by WhatsApp before use.
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What is WhatsApp’s policy on doing business on this channel?
You need to comply with WhatsApp policies, guidelines and terms of use prescribed by WhatsApp.
1. WhatsApp Business Terms
2. WhatsApp Policy
3. WhatsApp commerce policy
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How do I start using WhatCX?
Simply contact us at [email protected] or call at +91-9871069987
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Is WhatCX free different from other software on WhatsApp API?
WhatCX Free is similar to and better than other paid software on WhatsApp API. In fact, it provides many more features not available on other platforms like Bot, Forms, Multi-agent chat, integrations, and more for Free.
Businesses can start to use this software immediately by connecting their Cloud API account after signup. -
Why is WhatCX available for free?
At WhatCX we believe thet millions of businesses can benefit immensely by using chat on WhatsApp to provide a delightful customer experience. We aim to empower such businesses with the right tools they need to get started and reimagine what chat can do for them.
WhatCX Free is a completely free version of our paid WhatCX offering that is used by businesses globally to solve chat on WhatsApp. WhatCX free is supported by the development team at WhatCX.
If you are interested in our paid offering, please see https://test.edgecx.com. -
Are there any limitations on WhatCX Free?
Yes, WhatCX Free has been crafted for small and medium businesses to get started with WhatCX. The software has the following limitations put in place to ensure we can keep providin the service for free to users throughout the world.
1. 3 Active users
2. 2000 contacts
3. 1000 Free conversations per month.
4. 1 chatbot
5. 3 Forms on WhatsApp
6. 500 contact limits per broadcast
7. 5 tags, 5 custom fields
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What are Free conversations?
WhatsApp charges for API are based on conversations. A conversation is 24 hours of unlimited messages sent and received between a business and a contact. WhatsApp does not charge for the first 1000 conversations per month. In the same ethos, WhatCX allows for 1000 free conversations per month.
You can use these free conversations to have a live chat with your customers and send broadcast messages. Post 1000 free conversations, WhatCX charges mainly based on your contact’s country. To see WhatCX’s pricing, click here
Post the 1000 free conversations, WhatCX charges₹ 0.05 /conversation. These need to be paid through a wallet within the application. Businesses recharge the wallet with an amount of their choice based on the number of chats they expect on the platform. -
What is WhatsApp Cloud API?
WhatsApp Cloud API is a product by Meta that allows businesses to communicate with their customers at scale. Using the API, businesses can build systems that connect thousands of customers with agents or bots, enabling both programmatic and manual communication. Additionally, you can integrate the API with numerous backend systems, such as CRM and marketing platforms.
Yes, WhatCX Free has been conceptualized from ground up to help small and medium businesses manage chats much more efficiently on WhatsApp. Businesses use WhatCX Free for a variety of use cases.
If you have any questions, please read through these common queries first or contact us.
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